FAQs

Q: What payment methods do we accept?

American Express, Mastercard, Visa, and paypal

Q: What is the estimated delivery time?

8-15 days US shipping

Q: Where do you ship to?

We currently only ship to the United States, but will ship worldwide in the near future

Q: Does the lighter come prefilled with butane?

The lighter comes without butane, The butane will need to be bought separately.

Q: What is the processing time for my order?

Processing  time is between 2-4 days 

Q: I accidently entered the wrong information for my order, what can be done?

Head over to the "Contact" page within 12hrs of placing order and fill out the form and we'll work as quickly as possible to correct the issue. If the item has been shipped out unfortunately there is nothing we can do.

Q: When will I get my tracking number?

Tracking numbers will be sent within 24-72 hours after your order has been shipped

Q: Where is my tracking number?

Tracking numbers for your order will be sent to your email once your order has shipped.

Q: How do I track my order?

Head over to "Track My Order" page. There you will input the tracking number  from your email.

Q: How do I know my order went through?

You will receive an order confirmation to your email after completing check out

Q: What if my item arrives damaged?

Do not hesitate to contact us, we will work to resolve the issue

Q: I have questions about my order not listed above what should i do?

Feel free to contact us at anytime, as we are here to help in any way we can